Questions About My Order

  • Customs Fees Do I Have To Pay

    We send all items at very low declared values beneath the customs thresholds for the countries concerned. Most countries we send customs declared value as less than $10. However we make no guarantee or promise that your country will not charge you customs fee's. We declare our goods at low valu...
  • How Can I Track My Order?

    Sometimes customers ask "Where Is My Order?" or "How Can I Track My Order?" and with Podsbay that is very easy to do. Every time a customer orders on our website they are automatically provided tracking information that is sent to their email address they used to purchase with. Tracking is usua...
  • How Long To Ship My Order?

    Generally it takes 7-14 days to arrive in most destinations. However international shipping is complex as all orders must pass through customs. Sometimes customs has delays or world events (such as strikes, protests etc) may delay shipments. We provide customers with two options for shipping. ...
  • My Order Was Lost What Do I Do?

    At Podsbay we have provided customers the option of Shipping Insurance at checkout for a small fee of 1% or less of the total purchase price. Shipping Insurance is "pre-checked" by default and you as the customer must "uncheck" the box declaring you do not wish to protect your shipment against lo...
  • Where Do You Ship To?

    We Ship to almost every country on earth. If you're unsure simply take any of our products through the checkout and you will be able to see if your country is on the list. Simple answer IT IS! We ship to every country Canada, United States, European Union (EU) - everywhere you are we ship to ex...